Shipping Policy

 
 

Shipping Policy

Orders typically ship within 5 business days. They are shipped Canada Post mail, which takes 3-7 business days to arrive within the Canada and 1-8 weeks international depending on the destination. I try my best to adhere to 5 business days but I am a one woman and two dog show and sometimes orders fall a day or two behind due to sickness or other extenuating circumstances.

 

Use code YEGpickup for free shipping within the Edmonton area. If you are unsure of your location in the surrounding area please contact me via email to ask. If you use YEGpickup and are not in the Edmonton area your order will be canceled and you will be refunded.

 

I maintain the right to alter ship times should these events occur. If you are concerned with an item arriving for a particular date please email me and we can make sure you receive it when you need it. When your order ships you will receive tracking information via email.

 

I am not liable for items lost in the mail, but I will gladly do everything in my power to help you track it down. If you would like to insure your order please contact me via email once you have completed your purchase and I will gladly send you an second invoice via Pay-Pal to cover the cost of insurance.

 

I ship anywhere in the world. If you are not in the Canada, please ensure you know and understand your country's policies and customs fees, as all international customs forms will have accurate representation of package contents and their value. Please do not ask me to report a false value of the contents of your package. This is illegal.

 

If you have any questions, send us an email at northernmintdesign@gmail.com